i-docs

i-docs uses an error/defect and bug tracking system called Jira.  It allows individuals or groups of developers to keep track of outstanding bugs in the product effectively. The features of this software are summarized below:

• Manage bugs, features, tasks, improvements or any issue
• A clean and powerful user interface that is easy to understand for both business and technical users
• Track attachments, changes, components and versions
• Customisable dashboards and real-time statistics
• Enterprise permissioning and security
• Highly configurable notification options
• Runs on almost any hardware, OS and database platform
• Communicate with teammates
• Submit and review patches
• Manage quality assurance (QA)
• Jira helps reduce downtime, increase productivity, raise customer satisfaction, and improve communication.
   

i-docs™ provides technical support based on the level of support services purchased as set forth in the software license agreement in accordance with the severity level of the incident.

i-docs™ offers three fundamental levels of support through three coverage plans– Standard, Silver and Gold. Additional services are available from a menu of options and can be added to any support agreement.

Coverage plan is uniquely identified from three aspects:

• The response and repair timetable
• The period of coverage (24×7 or 5×8) and
• The availability (up-time) of the software.

i-docs™ can provide Help Desk support to the advanced-users (not to the end-users) in terms of replying to Non-Technical but moreless business operational questions such as “how tο...” or “what if… ”

If necessary, i-docs™ will provide assistance on-site to resolve the most challenging problems.

In the case of provision of Small Development Services and/or enchancements per year, the required development services are pre-agreed. The response Time of i-docs™ 's Consultant/technician/programmer to each request depends on the priority degree of the request end is arranged as shown on the following table.

The CUSTOMER is allowed to make use of the help of a third party under the condition that it shall impose its confidentiality obligations upon this third party and take proper measures against unauthorised use of the Material.