i-docs

Various departments within the organization can benefit from using i-docs.

For the PDF version of this document, please, download this file.

Procurement: Reduce cost
i-docs™ reduces significantly printing and document handling costs by managing the document’s lifecycle. This results in the reduction of the dependency on service bureaus which at the same time lowers mailing costs. With i-docs™ it is also possible to group documents, drive enveloping machines more efficiently, and in many cases, avoid printing and mailing costs completely.

Marketing: Reach each customer individually
i-docs™ can revolutionize customer communications. At last invoices and bank statements can become easy to understand and never be a source of confusion for customers. Besides that, with i-docs™, they become marketing tools. i-docs™ features a powerful designer module and a rule based engine that allows dynamic personalization of customer documents according to CRM data and data contained in the actual document that is sent. Marketing rules and document layout are decoupled with i-docs™!

Customer Support: A source of satisfaction not frustration
As a result of a better design, customers will call less frequently asking for clarifications on the documents they get. When they do call, help-desk agents view the exact same copy that the customer has in his possesion. Since this document is not an image, help agents are able to drill down the data contained, in order to better serve the customers. This results to better service, less costs, and upselling opportunities.

Sales: Real opportunities to drive revenue
Thanks to the personalization process, sales can now include real and relevant targeted cross selling opportunities, right with the monthly customer documents.

Planning: Say yes to tough assignments
Within a dynamic and competitive environment companies need to frequently introduce new products and services. With i-docs™ it is now easy to include such items from billing and other subsystems. Additionally, i-docs™ complements other back office systems by including new services directly within its input in case the relevant system is unable to perform on time. With idocs, companies get quick turnaround and real reduction of time to market.

Finance: Comply with any audit requirement
With most current systems customer communications is not just a temporary output of transactional data. This output is in many cases preserved as an image, or as data without the formatting (or both). With i-docs™, every time a customer document is produced, it can be archived in a digitally signed XML format. This way not only the image, but also the visible and hidden data can be preserved, which allows for unlimited verification and audit.

Operations: Reliability and Throughput
Being a high-throughput mission critical application, i-docs™ includes powerful features that fully control the process of data transformation from bi-directional connections to Billing, Core Banking, ERP, CRM and other back office systems to the creation of customer communications documents and the dispatch to the customers either by electronic or printed format. With idocs, millions of documents reliably reach the customer on time and with the expected quality. Administration: Workflow and Security
Customer documents contain sensitive data that should not be accessible to everyone. i-docs™ has a powerful administration tool that allows for a fully flexible role definition and granting of user rights. In addition, it includes a basic workflow module that facilitates the efficient processing and approval mechanism within the
organization.

IT Systems: Performance at low cost

i-docs™ uses state of the art technologies for high performance document processing. Handling transactional data is both a mission critical and also a resource intensive job. i-docs™ seamlessly connects to back office and front office applications, extending their functionality and driving ROI. In many cases, i-docs™ is additionally used to offload such applications allowing them to concentrate on primary functionality. Naturally, i-docs™ works with any RDBMS or native XML database to archive data. In addition to its grid computing and multi processing architecture i-docs™ also reduces significantly the requirements for hardware infrastructure.
i-docs™ is a fully clientless application which further reduces administration costs and simplifies operations.