i-DOCS presented the “New Challenges in Customer Communications” at the 16th ICCI  in Ohrid, Former Yugoslav Republic of Macedonia on October 13 – 14, 2011, invited by partner company KIBS Clearing Interbank System ad Skopje.

​ICCI (International Conference of Clearing Institutions in Central and Eastern Europe) is a conference of the development and trends concerning European payment systems, with an emphasis on clearing operations. Although at first it was primarily aimed at the countries of the region (Central and Eastern Europe), the conference now attracts visitors from other countries as well due to the process of European integration and regulations creating a unique market (SEPA). ICCI is organized once a year by the members of the ICCI Club composed of representatives from the Central and Eastern European clearing systems.

​i-DOCS solutions and products in the context of electronic and personalized communication, that were presented during the conference, outlined the key topics Financial Institutions should address when building their CCM strategy and also emphasized on i-DOCS experience and knowhow in the area of Customer Experience enrichment.