Preventive Maintenance Service shall cover the maintenance of the system by remedying any application or custom business logic software Incidents detected by i-DOCS. This shall be done by providing corrections and patches of the software in which Incidents shall have been remedied and/or to which technical improvements shall have been made, without additions of functionality or features.

Preventive Maintenance Service shall also cover System audits (health-check) which shall be performed by i-DOCS with the participation of Customer. Such audits will be performed annually and will focus on the following areas:

  • Ensure the uninterrupted operation of the System – service performance and service quality (accessibility & retain ability performance)
  • System Configuration for optimum operational performance
  • Performance-monitoring mechanisms

The above System Audits do not intervene in the system operation, therefore do not require the provision of a system maintenance interval.

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