Eurobank EFG chose “i-DOCS SMART PIN Delivery” patented product, to change the way of dispatching credit and debit card PINs to the end customers, abolishing the expensive and insecure traditional PIN mailer letter, gaining significant cost savings, uplisting security and improving customer experience while boosting its innovative and eco-friendly company image.

By introducing i-DOCS SMART PIN Delivery, the PIN is no longer sent to the cardholder via postal services in a separated process, but instead an “obfuscated” PIN, which the cardholder can easily “decode”, is transmitted via alternative channels (Europhone banking or ATM) or provided by an Agent (in the telephone or branch). Without any doubt, i-DOCS with SMART PIN Delivery transforms PIN creation and dispatching process to a paperless, secure, innovative and fast procedure.