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WORKING AT i-DOCS

Application Engineer

(Code AE-IN-30-02)

 

i-DOCS, the leading Business Support Software used by Banks and Telecom institutions is looking for an Application Engineer.

With our technology stack and our expertise in the banking and telecom sectors, we are serving major institutions in 8 countries.

 

 

 

 

Job Description

The primary function of an Application Engineer is to deploy a CCM Solution to major clients by installing and configuring different i-DOCS modules and to deliver supporting help to pre-sales activities.

An Application Engineer’s main activities include:

Consulting: Implementing, testing and documenting Projects including various i-docs Solutions, conducting Business Analysis, putting into production and training key users.

Sales Support: Performing demos, technical analysis, scoping, answering RFP’s, composing solutions, performing proof-of-concepts, performing technical or business presentations.

Customer Support: Acting as a liaison between customers and our company.

Technical Support: Acting as a liaison between the professional services team and development team,  checking / analyzing / investigating defects reported by customers (1st and 2nd level or support) or checking the quality of the deliverables of development team before releasing them in the product or project (Quality assurance function).

Customs and product development: Supporting and monitoring the progress of the customizations and product development.

Reports to: Professional Services Manager

Office Location: Athens

Work Environment and Physical Demands: General office environment, infrequent travel.

 

Candidate Profile

Responsibilities:

Application Engineers are responsible to deploy a CCM Solution to major clients by installing,configuring and supporting different i-DOCS modules.

Qualifications (mandatory requirements):

  • Analytical thinking

  • Technical or IT Background

  • Documentation skills

  • Proficiency in English

 

Optional Skills:

  • Programming or Scripting Experience

  • Knowledge of XML Related Technologies (XML Schema, XSL)

  • Telecom Business Knowledge e.g. Billing, Invoicing, Mediation, Rating

  • Banking Business Knowledge e.g. Core banking, Printing

  • Alternative to i-docs solutions

  • Other languages (French, German etc)

 

The perfect candidate should also be pleasant, well organized and a team player.

 

 

If you are interested in joining i-DOCS, please fill our application form.