November 18, 2010

Join i-DOCS at the Mobile World Congress in Barcelona, February 14-17, 2011

Join us at the Mobile World Congress at the Fira de Barcelona displaying cutting-edge products and technology that promises to define the mobile future. Secure your invitation today to find out more on i-DOCS safe and easy to implement Mobile Service applications in Hall 7 at our booth #MM21 between February 14-17, 2011.

​If you want hands-on information on how to:

  • ​reduce churn and improve customer experience
  • exploit an existing customer base and improve customer service
  • dramatically reduce costs by automating various daily processes
  • add value to your business through individualized customer communications
  • drive new revenues through communication personalization

​…then come by our booth to meet us, and let’s talk about how the i-DOCS product portfolio can meet your specific needs.

​The following i-DOCS CCM solutions were specifically designed with telecom operators in mind:​

  • Personalized output management and automated document composition for individualized communications and multichannel delivery that satisfies even the most complicated postpaid and prepaid subscriber needs​
  • Active document storage and management, legal archives and resource optimization that enables global information sharing and can offer Customer Service departments an easy to use WYSIWYG GUI and reprint capabilities
  • Bill redesign capabilities for easy to understand bills and additionally save on customer service related costs on what could be your most important communication channel​
  • Multichannel Campaign Management to enable new revenue opportunities via cross-sell and up-sell of 3rd party products​
  • ExPP portals and online data presentment with interactive features such as dispute management, ad-hoc queries and spending analysis that enhance customer experience and can give you a leg up on the competition​
  • Loyalty system for Telecom Operators to reward your high margin subscribers, reduce churn and exploit Marketing opportunities on social media applications​
  • Mobile services such as OTP via SMS, and event based alerts via email and/or SMS to improve customer service and strengthen customer relations
  • E-Invoicing solutions for outgoing and incoming documents in any format and interoperability across different systems​
  • Production printing management with automatic printing stream creation and co-enveloping capabilities to eliminate data manipulation, to eliminate use of service bureaus and printing houses to significantly reduce costs​

Come by and see for yourself and discover why you too should capitalize on effective and innovative i-DOCS Customer Communications Management (CCM) solutions and reach out to every one of your customers individually!

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