It is undeniable that we are experiencing a prolonged era of rapid technological changes, similar to the speed of a Japanese bullet train. Concepts like AI, ChatGPT and Digital Transformation, whether new or familiar to some, have become integral parts of our lives. This surge in technology, raises numerous questions: Can my organization benefit from AI or ChatGPT and how? Should I join this sweeping wave of Digital Transformation? If yes, when is the optimal moment to do so?
The full potential of AI will be known when it will be entirely integrated into all areas of human activities, while assisting in solving complex problems, enhancing productivity and improving quality of life. In order to work towards this achievement, it will require not only technological progress but also changes on the regulatory level, to ensure the safe and fair use of AI. At first glance, one might consider AI, ChatGPT and the broader Digital Transformation as useful concepts for an organization. In this context, what should we do to identify whether this is really the case for our organization?
The most common mistake organizations make in Digital Transformation projects, is the lack of clear strategy and proper planning, as well as the absence of the right human resources to undertake this challenging task. Often, organizations invest in innovative technologies without having set in advance specific objectives aligned with their needs, resulting in underutilization of the potential that these technologies can offer. Furthermore, failing to provide employees with training and support, along with neglecting the need for organizational culture change, can lead to reluctance and reduced performance. Another frequent mistake that is commonly noticed is underestimating the importance of data security and compliance with regulatory requirements, which – in some cases – could lead to severe consequences.
A successful Digital Transformation strategy integrates innovative technologies to be fully aligned with business objectives, improve processes and customer experience, enhance agility and innovation and foster a culture of continuous improvement. The strategy should also include employee training and support, ensure data security and regulatory compliance and continuously monitor performance to adapt to rapidly-changing market needs.
I would like to take this opportunity and highlight our model. As a software house with significant presence in Greece and the Southeast Europe and as a member of one of the largest IT groups in Greece (listed on the ATHEX), we are deeply committed to Digital Transformation, as we provide vertical solutions and services towards this direction, for over 21 years. Furthermore, it was our strategic decision – years ago – to invest in the development of software solutions, related to the Digital transformation. Having said that, as we are both the vendor and integrator of our solutions, we hold a clear advantage over our competitors, enabling us to meet the business and technical needs of any organization, while always respecting the agreed and strict project deployment time frames, set by our customers.
The greatest challenge in the future will be to find the balance between technological progress and human values. As artificial intelligence, automation and other innovative technologies advance, our society must ensure that these technological developments will be utilized in a way that promotes overall well-being. The latter will require collaboration between governments, organizations and public sector stakeholders, to deploy and apply the appropriate regulatory frameworks and educational programs, enabling the ethical and equitable integration of innovative technologies.
