i-DOCS Smart Documents enhances customer experience and reduces operating costs
i-DOCS Smart Documents (or Smart Bill in the context of bills) is an alternative communication channel that enhances customer experience and significantly reduces the operating costs of the organization, as it helps to dramatically reduce the use of printed output.
Instead of using traditional PDF documents, Smart Documents provides a way to provide documents (i.e. a bill or statement etc) on any mobile device (smartphone, tablet) and display it dynamically and interactively, adapting to any screen size, thanks to responsive HTML5 format.
The process is simple:
01
The document (bill, statement, etc) is generated in i-DOCS
02
The customer automatically receives a notification having a unique secure link to his document
03
The customer clicks the secure link
04
The document is displayed on the screen with dynamic fields in responsive and interactive format
05
The customer can start downloading the document on-the-go or even pay the bill
It is noted that Smart Documents solution – being a dynamic HTML output format – also supports the addition of custom advanced functionality upon request such as:
- Integration with organization’s portal
- Personalization of HTML with configurable banners
- Security options for customer data protection (i.e. authentication before accessing the link, use of OTP for accessing account information, etc.).
