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TELECOMMUNICATIONS

i-DOCS enterprise edition, the flexible and configurable system, which provides the capability to easily mould and personalize the customer’s bills, is ideally suited to the Telecommunication (Telco) sector. The invoice layout is easily adaptable to new changes and can be implemented with minimum effort. New business objectives are easily met and brought to market faster (time-to-market). For example, one can incorporate GPRS calls, MMS messages or any other new service(s) in bills, as well as:

Unique, yet uniform bill appearance


Not only is it important how the bill looks to the customer, but this is also vital for the help-desk agent. The benefit of using i-DOCS is clear: if help-desk agents have exactly the same invoice as the printed one in front of them, then the parties will be able to sort out issues more quickly and efficiently.

 

Security and confidentiality


Τhe role based access workflow features and PKI functionality provided by i-DOCS guarantees the required level of security and confidentiality for both Telco Operators and their customers.

 

Departmental Approach


This approach is crucial for Telco bills that display large amounts of heterogeneous data used by a variable and multi-motivated audience. It simplifies navigation from departmental summary views to individual details, thereby increasing efficiency and understanding. Users can focus on information that is most relevant to them and dispense with secondary details, if they so choose.

 

Portability


i-DOCS is not tied to specific architectures, formats or systems. This allows for total flexibility of how clients choose to set up or modify their enterprise environment or interface with other systems. Format portability requirements are easily met with the adaptable web-based i-DOCS application to variable architectures and systems, and make it de facto ANSI compliant - unlike proprietary or industry specific applications, that often use only global, standardized, industry independent formats.

 

Modularity and cohesion


i-DOCS supports high level of modularity, so that clients need only deploy what they need and expand later. Its high cohesion factor allows operators to bolt on new functionality without investing in a new system when they do decide to expand the business. As a result, costs and time to implement and modify are severely reduced.

 

Auditability


The operator’s internal and external auditors can access both current and past documents or locate specific documents if needed, to do a statistical analysis or other processing tasks, if required.

 

System flexibility


The flexible i-DOCS application is by design a high performance system, that can easily implement new features, deploy to new platforms, add a new output format or integrate a new input system.  The application follows engineering best practices in terms of modularity, high cohesion and portability.

 

Flexible layout  with regard to changes


Occasionally, the invoice layout or content needs to be modified on short notice. Request for changes may result from the introduction of new services, legislation, feedback from customers or new business drives. The extent and complexity of these modifications can vary from negligible to extensive, and can affect billing, as well as other applications that are part of the system.

 

Requests for changes include adding or removing information on the layout, changing the location of content or changing the way information is presented (colors, fonts etc.). Users will need a simple and intuitive tool to effect these changes fast and easily. The i-DOCS Graphical User Interface will not require users to have a high level of technical knowledge or insight of the application to carry out these modifications.

 

i-DOCS allows the operator to create invoice “templates” per account type: flat, large-account, corporate, individual or according to behaviour (eg. heavy SMS user, roamer or other individual characteristics etc.). These templates are stored as a global, standardized, industry independent format called XSL.