IDEAL Software Solutions SA (hereinafter “IDEAL Software Solutions”, “Company” or “We”) are committed to protecting and respecting your privacy. On this page we describe how we may make use of any personal data that you may supply to us when you visit this website. The Company collects, maintains and processes personal data in accordance with the principles set out in General Regulation 2016/679 (hereinafter “GDPR”) and in accordance with the applicable national and European legislation on personal data protection. The current Privacy Policy describes how your personal data is processed during your visit to our website https://www.i-docs.com/. Additionally, in the current policy you will find information regarding the purpose of the processing of your personal data and its use, as well as your relevant rights under applicable law.   For the purposes of the General Data Protection Regulation (GDPR), the Data Controller is IDEAL Software Solutions SA, seated in Athens, Greece (25 Kreontos Str, – 10442).

1. Definitions  

The following definitions are provided for the convenience of the user and are derived from the text of Regulation (EU) 2016/679 on the processing of personal data:   

“personal data” or “data”: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

“processing”: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction ;

“controller” or “data controller”: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

“processor” or “data processor”: the natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

2. Personal data that we process

At IDEAL Software Solutions we collect and process only the absolutely necessary data, which is appropriate and clear for the purpose for which it is intended. The data include the following:  

(a)   Contact Us form. Information you provide to us by filling in the form on this site, such as your full name, e-mail address phone number and any other personal data you wish to share with us via the Contact Us form.

(b) Information we collect about you. This website uses server logs which record your interactions with this website in terms of the web pages you visit by reference to your computer’s internet protocol address at the time. We use the data generated by these logs to analyze site usage and to investigate any site performance issues.

(c) Job Application Form: Information you provide us by filling in the available Job Application Form(s) in our website such as full name, email address, phone number, any other personal data (such as education level and experience, marital status etc.) that you include in the Form and your CV.

3. Purpose(s) of Processing of Personal Data

The collection and processing of personal data is carried out exclusively to the extent and degree necessary for the performance of the following processing purposes, as the case may be: 

• Communication and Marketing: The Company efficiently monitors, improves, and adapts to users’ preferences and choices regarding its products and/or services, and manages customer requests via the Contact Us form.
• Allow interoperability within our applications: The Company may process your data so as to enable a unified and seamless experience across different features or services we offer.
• Enforce our legal rights or comply with legal requirements: The Company may process your personal data to comply with obligations imposed by applicable legislation, e.g. tax legislation;
• Hiring new employees: The Company processes your personal data to assess your qualifications and abilities for the position you have applied for or for another position within the Company, as well as to communicate with you in relation to this purpose.
• Cookies: The Company uses cookies so as to enhance user experience and monitor the performance and traffic of our website, improving its presentation and content in line with our visitors’ preferences.

Please note that in case processing of your personal data is based on your consent, you may, at any time, revoke your consent for any purpose(s) you have given it. Revocation of your consent does not affect the legitimacy of processing data for that purpose until the date of the revocation. Especially, you have the right to ask us not to process your personal data for marketing purposes. In particular if we intend to use your data for such purposes, we will inform you accordingly of that prior to the processing and we will explicitly request your consent. You may withdraw your consent at any time by contacting us via our Contact Us form or via email at dp@idealsw.com.

4. Recipients of the data

Access to the personal data processed by IDEAL Software Solutions is granted to the Company’s personnel, that are bound to confidentiality obligations, as well as, where applicable, to the personnel belonging to the same group of companies, depending on the type and purpose of the processing. In addition, IDEAL Software Solutions may use external partners to carry out the processing on its behalf (“processors”), always in the manner required by the applicable personal data protection legislation. The external partners we use:

(a) are bound by a contract for the protection of personal data by complying with the legal framework for the protection of personal data and in particular Regulation 679/2016/EU (otherwise known as GDPR);

(b) they undertake confidentiality obligations, as defined by the relevant legislation;

(c) are prohibited to transfer your personal data to third parties without the Company’s permission;

(d) adopt the appropriate technical and organizational security measures based on the processing of personal data that they undertake on behalf of the Company.

5. Lawfulness of processing  

The Company processes your personal data as described above by virtue of:  

• your consent to the processing of your data for one or more specific purposes (Art. 6 paragraph 1 (a) GDPR).  
• safeguarding IDEAL Software Solutions’ legitimate interests (Article 6 paragraph 1 (f) of the GDPR).  
• the purposes of complying with its legal obligations (e.g. in case of compliance with warrants issued by courts or public authorities, etc.) (Art. 6 paragraph 1 (c) GDPR). 

6. Retention period of personal data  

Your personal data is retained for the period of time provided for by the applicable legislation and for as long as there is a need to carry out actions necessary to achieve the purpose(s) of the processing. At the end of this period, your personal data will be securely deleted.  

7. Your rights 

IDEAL Software Solutions facilitates the management of your personal data and the exercise of your rights in accordance with the applicable national and European legislation. In particular, your rights are the following:     

Right of Access: You have the right to be informed by our Company whether we process and maintain your personal data. If the answer you receive is affirmative, you may submit a request to obtain information about the processing, its purpose, the type of data, the recipients of your data, the period of retention, the existence of automated decision-making, as well as the possibility of exercising your other rights, such as rectification, erasure, restriction of processing, opposition to the processing carried out, lodging a complaint to the relevant Data Protection Authority and so on.  

Right to Rectification: You have the right to request the rectification of inaccurate or incomplete personal data.   

Right to erasure: Furthermore, in the event that the data we hold is no longer necessary for the purposes for which it was collected or in the event that your consent is withdrawn or, in general, if there are no longer legitimate reasons for maintaining them, you may request their erasure.    

Right to restriction of processing: Where the cases of Article 18 of Regulation (EU) 679/2016 on the protection of personal data apply, you can request the restriction of processing.    

Right to data portability: You may request to receive your data in a readable format or transfer your data to another controller in case this is feasible.   

Right to object: You can object to the processing of your data and request its termination. Your request may be refused by the controller in the event that there are demonstrable legitimate grounds for processing that override your right to object.  

Right to revoke your consent: In the event that your data is processed on the legal basis of your consent, you can revoke it at any time in order to stop the processing of data carried out on the basis of it.  

You may submit your request by sending an email to dp@idealsw.com or by post to the address given below. IDEAL Software Solutions will respond to your request, depending on its merits, within 30 days. If for any reason we refuse to comply with your request, we will provide you with a detailed and reasoned response.     

Finally, if you believe that your rights have been violated, you have the right to escalate your complaint to the Hellenic Data Protection Authority at the following details: Address: 1-3 Kifissias Avenue, Athens, P.C. 11523, Contact Phone: 210 6475600, Email: contact@dpa.gr  . You can read more about how a complaint shall be submitted on the following link:  https://www.dpa.gr/en/individuals/complaint-to-the-hellenic-dpa

8. Cookies

IDEAL Software Solutions may also automatically collect information about you when you visit our website using cookies. Cookies are small text files that are stored by the browser on your computer or mobile device when you visit a website. Cookies allow web applications to tailor their functions to your needs by collecting and remembering information about your preferences. For more information about cookies and how you can set them to work, please refer to the our Cookies Policy.

9. Disclosure of Personal Information

We do not, and will not, sell any of your personal data to any third party in case you provide us with this information through the contact form – including your name, address, or email address. We allow third-party companies to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date) during your visits to this web site for tracking and analytics purposes only.

10. Storage of Personal Data

The data that we collect from you will be stored at a destination within the European Economic Area (“EEA”). In case that a need arises for data to be transferred outside the EEA, then your data must, by law, be subject to a similar level of security as that applied in EEA. By submitting your personal data, you agree to this storing, processing or transfer. We take all steps reasonably necessary to ensure that your data is kept securely and treated in accordance with this privacy policy. The transmission of information via the internet can never be guaranteed to be completely secure. While we will do our best to protect your personal data, we cannot absolutely guarantee the security of any data transmitted to our site. Any transmission of data is made at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

11. Links to Third Party Websites

 Our website may contain links to other websites that are of interest to you. However, when you use these links and leave our site, you should note that we have no control over the other site you visit. Therefore, we cannot be responsible for the protection and privacy of the information you provide when you visit them as these sites are not governed by this Privacy Policy and are outside the sphere of IDEAL Software Solution’s responsibility. You should be careful and read the Privacy Policy for the protection of personal data applicable to that site. 

12. Protection of minors  

We are committed to protecting the privacy of children. Our site is not directed to, nor do we knowingly collect information from, children under the age of 18 years old. In the event that we learn that we have collected personal information from a child without verified parental consent, we will delete that information as quickly as possible.

13. Changes to this Privacy Policy  

This privacy policy is subject to change without notice and was last updated on November, 11, 2025. If you have any questions, feel free to contact dp@idealsw.com .

14. Contact Information  

There are the following options if you wish to contact us, make a complaint or manage your account details:  

You can send us your request in writing to the following postal address: Kreontos Street 25, P.C. 10442 Athens, Greece.  

You can call us at: + 30  21 0519 3999

You can send an e-mail to: dp@idealsw.com